Sublime 1BR w Cenote | Big Gym | Pools | Jacuzzis

NOT a Luxury Experience Positive: Pros: The property grounds were beautiful, as described in the pictures in the listing. The 1BR apt was spacious and kitchen large & equipped with enough basics you'd need. They provided beach towels, too, which was nice. AC was good as well. Balcony had ample furniture as well to sit and lounge in the warm afternoons. The location was prime, off of Avenida Coba Sur, where a lot of restaurants and bars are close by. The management property was communicative and provided all the check-in information you'd need in advance, so there was no question upon getting there how to check in or what room to go to. Negative: CONS: Upon arrival, I received no actual tour or explanation of the grounds - I had to figure everything out myself. The front desk concierge provided me with their number for any questions, but anytime I asked for anything (very simple things, they either said 'contact your host' or failed to follow through with response). When I was finally able to check in, I was very pleased with the apartment at first. And then I went to take a shower and noticed the most vile smell on the towels - as if it was in garbage. out of 5 or 6 towels, maybe 2 didn't smell. They also did not provide cleaning services or extra towels - so I had to use the same (only clean) one for 4 days. The toiletries provided (shampoo, conditioner, soap) all had broken pumps. This isn't a big deal, but for a 'luxury' apartment, pretty disappointing. Additionally, the additional throw pillows provided all had HORRIBLE stains and smells on them. My 2nd night I was coming back after a long day at the pool and noticed the combination to my door didn't work. Though the host was OK in communicating with me over this matter, it ended up taking almost 4 hours where I was locked out of my apt in the heat, only to finally be allowed to go to another unused, uncleaned room...then a locksmith finally made it and it took him an hour to install a new doorknob/keypad entry system....only to install it upside down, leaving a gaping hole that i had to stuff with paper towel so bugs couldn't get in (and also so people wouldn't be able to see into the apt). I lost half a day over this issue. They promised to immediately fix the hole the next morning, but no one every showed up or communicated anything after that. NOT a luxe experience as advertised. Before my last day I asked the concierge to set up a taxi for the airport - i received text that they would arrange. no follow through or response. I had to figure it out myself.

Experience to renew in Tulum! Positive: Amazing jungly paradise, you enter winding through beautiful jungle plants, pass the natural cenote with a swing brigde. Lovely intimate setting. Good location in the Tulum town (much better than the very touristy and overpriced beach area). Hosts were really nice, they made some great recommendations which we really appreciated. One of these was CAMPANELLA CREMERIE which was an amazing addition to our agenda.

Náš pobyt předčil naše očekávání. Positive: Náš pobyt předčil naše očekávání. Dovolená v Tulumu byla mimořádně dostupná. Nabízejí několik doplňkových služeb včetně bezplatného přístupu do plážového klubu na soukromé pláži Tulum!

Our stay in Tulum with Vicente was a vacation to remember. It combined the best of both worlds Positive: Vicente went above and beyond to ensure our stay was exceptional. He was always just a message away, promptly responding to any questions or requests. He even surprised us with a thoughtful welcome basket filled with local treats, a gesture that immediately won us over. In terms of cleanliness and maintenance, the property was immaculate. The cleaning staff took great care in keeping the villa spotless and our linens refreshed. We truly appreciated this attention to detail.

Positive: die Lage ist ok, etwas weit vom Strand entfernt, aber mit Roller oder Fahrrad kein Thema, Sehr ruhig, alles in der Nähe was man braucht.. Negative: man kommt nur über die Beachclubs zum Strand und bei denen musst du immer einen gewissen Umsatz machen damit du rein darfst, obwohl es ein öffentlicher Strand ist, also das ist für jeden Tag nicht günstig....